By Moselaunch 
Location: Birmingham B37
Type: Full-Time; 12-hour shifts, Monday to Friday, with day shift availability
Salary (£): Not specified, commission pay included
About InSoft Solutions
InSoft Solutions is a renowned hospitality provider dedicated to enhancing guest experiences through top-tier hotel services and customer care. Their commitment to excellence and innovation positions them as a leader in the industry, focusing on both luxury and comfort for all guests.
Job Details
Benefits
- Company pension
- Free or discounted food options
- Employee and store discounts
- Free on-site parking
- UK visa sponsorship available
Requirements
- Previous managerial experience in hospitality
- Strong supervisory and HR skills, especially in recruitment, training, and performance evaluation
- Multilingual abilities (preferred)
- Proficiency in guest services and hotel operations
- Problem-solving skills and attention to detail
- Ability to work under pressure and handle multiple responsibilities
Salary Details
Includes commission-based pay with potential for additional earnings.
About the Role
In this role, the Hotel Manager will oversee all hotel operations, ensuring seamless service across the front desk, housekeeping, and maintenance departments. The manager is responsible for enhancing guest satisfaction while maximizing revenue through strategic planning and cost control. Key responsibilities include managing daily operations, addressing guest needs, and working closely with the marketing team to boost occupancy. The manager will uphold safety and hygiene standards, ensuring compliance with policies and creating a positive experience for both guests and employees. The position demands a dynamic leader who can efficiently manage resources, solve problems, and inspire a team.
Key Responsibilities
- Direct and oversee daily hotel operations
- Train, supervise, and lead hotel staff across multiple departments
- Resolve guest complaints promptly and professionally
- Develop strategies to increase occupancy and optimize revenue
- Monitor and control expenses, ensuring budget compliance
- Collaborate with sales and marketing to enhance guest engagement
- Uphold safety, cleanliness, and regulatory standards
- Enforce compliance with hotel policies and procedures
- Conduct hiring, training, and staff evaluations
InSoft Solutions values diversity and is committed to equal employment opportunities for all applicants.
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