By Moselaunch Your phone has been stolen or it has lost and you had your Palmpay account set up on it. Now you’re worried about how to block your account to keep your money safe.
In this blog post, I’ll show you what you can do to keep your money safe when your phone is stolen.
Use Palmpay code
The easiest way to block your palmpay account when your phone is stolen is through their ussd Code *652#. To know more about this you can read this article
Block your sim Card or do welcome back
Another thing you can do is to go to the customer care of the network provider of your stolen number that is closer to you. Tell them your phone has been stolen and you need a welcome back. This action stops the thief from using your phone number to get OTPs needed to access your Palmpay account
If you are able to do this quickly then the next thing is to find another phone, put the welcome back sim in it, and log in to your palmpay account. You can also reset your password to further strengthen the security of your account.
To reset your Palmpay password:
- Visit the Palmpay app.
- Go to settings
- Select “Forgot Password?”
- Enter your phone number and proceed by selecting “Next”.
- An OTP will be sent via SMS. Enter the OTP and proceed by selecting “Next”.
- Create a new password and complete the process by selecting “Submit”.
Contact Palmpay Customer Support for help
Contact Palmpay Customer Care immediately to report the issue. You can ask them to block your account until you get a new phone. When reaching out, ensure to share your name, phone number, and email address. You may also need to provide the IMEI number of your stolen phone.
Extra Tips:
- If you’ve set up fingerprint or facial recognition for your Palmpay account, the thief won’t be able to access your account even if they have your phone.
- If two-factor authentication (2FA) is active for your Palmpay account, the thief won’t be able to access your account without the OTP sent to your phone.
- It’s wise to regularly review your Palmpay transaction history for any unusual activity. If you notice unauthorized transactions, contact Palmpay customer support immediately.
Why you may want to block your palmpay account
While Palmpay promises a smooth payment journey, various circumstances might prompt you to temporarily or permanently limit your account. Here are a few scenarios to consider:
Misplaced or Stolen Gadget: In cases where your mobile device or tablet, housing the Palmpay application, has gone missing or been pilfered, it’s imperative to put a temporary or permanent hold on your Palmpay account. This precautionary measure helps thwart any unauthorized usage and potential misuse.
Security Infringement or Dubious Activities: Should an unfortunate security breach occur, involving unauthorized entry into your Palmpay account or suspicious transactions, taking the step to suspend your account is a crucial measure to safeguard your financial data.
Privacy Safeguarding: In the pursuit of maintaining your privacy or finding no further need for Palmpay’s offerings, locking your account guarantees that your personal and financial information are no longer within reach via the platform.
By following these steps, you can secure your Palmpay account and your funds in the unfortunate event of a phone theft.